IT Service Packages                         

We understand no two businesses are the same, and neither are your technology needs!

That’s why we have created flexible options based on how your business operates.

 

 

Gold Plan

The Gold Plan is designed to keep your network and technology running full throttle at all times. If technology is mission critical to your business, this comprehensive solution mitigates risk, gives you access to our team of experts in 2-rings or less, ensures your network is running at peak levels while giving you a predictable budgeted monthly payment.

2 Ring Response Live Help Desk

Preventative Maintenance

Hardware Health Monitoring

Device Performance Monitoring

Disk Health Check

AV and Patch Monitoring

3rd Party Patching – Windows

HTTP/HTTPS Monitoring

Proactive Reboot Procedures

Patching Verification

Internet Connectivity

Moves, Adds, Changes

Active Directory and Exchange

Security and Distribution Group Management

Printer and File Sharing Permission Management

SPAM Filtering

Password Updates

Microsoft Windows and Apple Mac Workstations

Support up to, and through the OS

Mobile Devices (Smartphones / Tablets)

Email Account Setup

ActiveSync

Help Desk

Live-Answer Service Desk

Backup – Image Level

Monitor, Remediate and Restore

Bare Metal Restore

Local Virtualization

Cloud Virtualization

Backup – File Level

Monitor and Remediate

Recovery of Individual Files

Unified Threat Management (UTM)

Hardware, Warranty, Replacement (If Purchased Through SourceOne IT)

Updates: OS and Signature

Change Requests

Routing, Policies and Network/Port Address Translation

Content Filtering

SSL VPN

2 Factor Authentication

LDAP Authentication Integration

IPSec VPN

ISP Failover Configuration

Reporting

UTM Report

License Key Inventory Report

Hardware Upgrade Planning Report

Capacity Planning Report

Hardware Inventory Report

Account Scorecard (Service Provider Trending)

SLA Reporting

Monthly Web Traffic Overview Report (UTM)

Silver Plan

Our silver plan is for businesses that need most of the benefits of our gold plan without the immediacy in service of our Gold Plan. The features remain consistent however the Silver plan includes 1 day business day response time on resolving issues versus the live help desk option. We do offer 24x7x365 emergency support at an additional discounted rate. 

Service Request Portal

Workstation and Server Remote Monitoring and Management

Automated Microsoft Windows Patch Management

Software Updates

End Point Antivirus

Antimalware Protection

Web Content Filtering

Preferred Customer Support Rates For Service Requests

Additional services are available on an a La Carte basis

Office 365

Google GSuite

Wireless Network Monitoring and Management

Business Continuity Planning & Consultation

Back Disaster Recovery

Fail-Over Internet,

Verizon Cellular Account Management

Hardware as a Rental (HaaR)

Unified Threat Management (UTS)

Intrusion Prevention Systems (IPS)